What's new Hybrid collections approach achieves up to 90% customer conversion rates for 'buy now pay later' firm

Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.

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About Probe CX

Probe CX is a global customer experience leader, combining human expertise with cutting-edge technology to deliver exceptional results. We help clients become modern, digital-first organisations.

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To be the digitally enabled, data driven and people led customer experience brand of choice. We prioritise innovation, empathy and respect to create positive customer, client and employee experiences.

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Back2Back Leader (2021-2024): Digital Operations and Intelligent Operations

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Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2023

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Major Contender: Customer Experience Management (CXM) APAC

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Hybrid collections approach achieves up to 90% conversion rates | Probe CX

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