Genesys Cloud

Modernise your omnichannel customer experience

Genesys Cloud consolidates all channels into a single, unified software platform. Through intelligent routing capabilities aided by artificial intelligence, it ensures conversations get to the right agent based on skill set, context and intent analysis. This allows your agents to provide tailored, efficient service from a user-friendly desktop interface that requires minimal training.

As your contact centre technology partner, Probe CX provides comprehensive services around the Genesys Cloud platform, including:

Workforce optimisation tools like forecasting, scheduling and real-time adherence tracking to ensure your team operates at peak efficiency.
The ability to rapidly iterate processes, flows and automation through intuitive configuration instead of complex coding and development cycles.
Seamless integration with your current systems and applications via open APIs and out-of-the-box connectors.
A cloud-native, secure architecture that scales elastically while meeting compliance standards like ISO 27001 and IRAP.