What's new Hybrid collections approach achieves up to 90% customer conversion rates for 'buy now pay later' firm

Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.

Government

Deliver better results for your community

Get in touch

Government departments face complex challenges

These challenges span managing public services and policies amidst rapid technological advancement. Streamlining bureaucracy, enhancing transparency and ensuring efficient governance are major hurdles. Budgetary constraints and cybersecurity threats further compound the issues.

Overcoming these pain points requires a proactive approach through digital transformation, robust cybersecurity measures and agile strategies.

Client success story

Government contact centre increases CX index by 65% with quality assessment program
Government contact centre increases CX index by 65% with quality assessment program
Want to enhance customer satisfaction and elevate the customer experience in your contact centre?
Learn more

Related resources

How AI will make CX more human

Blog

How AI will make CX more human

Discover how AI is transforming CX at Probe Group, blending digital technology with human touch to enhance interactions, streamline processes ...

Continue reading
Cloud Contact Centres – what they are and why they work | ProbeCX

Blog

Cloud contact centres – what they are and why they work

Learn how the cloud is revolutionising the contact centre environment and ...

Continue reading
Hybrid collections approach achieves up to 90% conversion rates | Probe CX

Case Study

Hybrid collections approach achieves up to 90% conversion rates

Discover how an offshore-onshore hybrid collections model achieved 41% ...

Continue reading

Connect with us

© Copyright 2024 Probe CX | All Rights Reserved
Privacy Policy | Responsible AI Policy | Financial Hardship Policy | Whistleblower Policy | Complaints Procedure | Supplier Code of Conduct | Make a Payment | Client Login