What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

Government departments face complex challenges

These challenges span managing public services and policies amidst rapid technological advancement. Streamlining bureaucracy, enhancing transparency and ensuring efficient governance are major hurdles. Budgetary constraints and cybersecurity threats further compound the issues.

Overcoming these pain points requires a proactive approach through digital transformation, robust cybersecurity measures and agile strategies.

Government contact centre increases CX index by 65% with quality assessment program
Client success story

Government contact centre increases CX index by 65% with quality assessment program

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Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation | ProbeCX

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