What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

At Probe CX, we possess the expertise, skills and cutting-edge technology to deliver workforce planning and optimisation platforms that seamlessly adapt to the demands of the modern working world.

From resource allocation to performance management, we provide holistic solutions that drive efficiency, productivity and employee satisfaction. Onshore, offshore, on-premise, at-home or hybrid - discover the resourcing plans you need to support a workforce that has never been more fluid.

Energy retailer saves $5.1 million with CX optimisation | Probe CX
Client success story

Energy retailer saves $5.1 million with CX optimisation

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.
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Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation | ProbeCX

Case Study

Superannuation and investment giant reduces contact centre staffing needs

Discover how a superannuation and investment giant reduced contact centre ...

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Blog

Convenience: a CX non-negotiable

The relentless pace of technology evolution is often referred to as the ...

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Blog

From insight to impact: Creating value with people-first AI


The AI revolution is no longer a distant promise; it's a present-day imperative. When applied strategically, AI can improve both productivity ...

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