Contact Centre Operations
Master the intricacies of contact centre engagement, ensuring you not only meet but exceed performance goals.
Promote contact centre engagement by elevating customer experiences.
In today's ever-evolving world of customer engagement, businesses frequently encounter a diverse range of challenges that demand strategic solutions. From cultivating enduring customer relationships and optimising revenue streams to effectively managing recovery and navigating through hardship, we've engineered our services to cater to the unique requirements of contact centre environments.
Our global team of dedicated professionals is committed to delivering outstanding results and consistently exceeding your contact centre objectives. With our comprehensive approach and tailored solutions that harness advanced technologies, we're here to help you unlock your full contact centre potential.
Client Success Story
Telecom giant boosts outbound sales by 190%
Probe CX framework transformed an existing outsourced team into a high-performing sales powerhouse.
Our Locations
Onshore Solutions
Outsourcing can transform businesses and many organisations love the idea of establishing their outsourced teams on home soil. Our onshore solutions allow companies to enjoy outsourcing benefits close to home.
Offshore Solutions
Offshore outsourcing provides an opportunity to cut costs and enhance efficiencies. Probe CX excels with a leading network across countries tapping into excellent infrastructure and lower labour costs all backed by high literacy rates.
Services that deliver exceptional CX
Our personalised approach and powerful tools drive tangible results for businesses of all sizes.
Managed & Outsourced Services
Technology & Transformation Services
Let’s work together to realise
digitally-enabled CX
