Loyalty and Retention

Foster customer loyalty, one interaction at a time.

Quality interactions are at the core of achieving customer retention goals. At Probe CX our mission is to cultivate happiness among your customer base, and we do so with a blend of contact centre expertise, innovative solutions and dedicated win-back and loyalty programs.

Our team is driven by the goal of nurturing customer relationships that stand the test of time. We specialise in fostering a culture of satisfied and loyal customers, achieved through the power of meaningful interactions.

Client success story

Leading courier and freight provider reduces costs and AHT by 56 seconds

A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.

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