Customer journey improvement

Peer inside the minds of your customers to better understand what they want and need.

Client success story

Leading courier and freight provider reduces costs and AHT by 56 seconds

A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.

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Related resources

Case Study

Energy retailer saves $5.1 million with CX optimisation

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Cloud contact centres – what they are and why they work

Learn how the cloud is revolutionising the contact centre environment and ...

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How AI will make CX more human

Discover how AI is transforming CX at Probe Group, blending digital technology with human touch to enhance interactions, streamline processes ...