About us

The home of digitally-enabled CX

The Probe CX promise

To create meaningful experiences that exceed expectations through our digitally-powered, people-first approach.

Learn more

P_YT_Thumbnail_Who-We-Are_202210_v1.0_FA

WHAT WE DO

Probe CX designs and develops solutions for businesses ready to embrace the future. We produce great customer experiences. We synergise with our clients to ensure greater potency and constantly balance productivity and quality. We blend the best ideas with world-leading technology to make it easier for our partners to connect with their customers.

Services that deliver exceptional CX

Our personalised approach and powerful tools drive tangible results for businesses of all sizes.

Managed & Outsourced Services

Contact Centre Operations
Digital Operations
Staff Augmentation

Technology & Transformation Services

CX & Operations Strategy
CRM & Automation
Technology Services
Data & AI

Client success stories

We’ve partnered with businesses of all sizes to identify their challenges and create tailored solutions that drive CX success.

Leading courier and freight provider reduces costs and AHT by 56 seconds using voice-to-chat volume deflection

Energy retailer achieved bad debt reductions of $3.2 million through credit collection optimisation

Outdoor retailer saved 40,000 labour hours through redesigned operations

Asia Pacific’s leading health and wellness group improved caller efficiencies by 75% with IVR implementation

Government sector meets 24/7 CX needs through virtual agent deployment

Domestic airline service increased voice channel NPS results from -13 to +16 by overhauling CX programs.

Where we came from and where we are going

Driven by data and led by people, we are rooted in a culture of diversity, accountability and respect. Our focus on continuous improvement and adaptability drives transformative customer experiences, helping clients stay competitive and set new standards for service excellence. We excel at creating sustainable success for our clients, employees and customers by fostering environments where people and technology work hand in hand.

Our vision is simple: to be the digitally enabled, data driven and people led customer experience brand of choice.

See our vision and culture

Who do we work with

We partner with corporate giants, government agencies and emerging businesses across various industries to deliver high-impact customer experience solutions.