What's new Energy retailer saves $5.1 million with CX optimisation

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.

Customer intent

Enable better conversations. Deflect calls. Identify callers and determine customer intent.
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All before the call reaches an agent.

Oration is an easy-to-implement, low-cost plugin that uses advanced AI-powered speech recognition technology to ensure the best possible outcome is achieved for every call.

Designed to be implemented as an overlay to your existing contact centre technology infrastructure, Oration is a SaaS cloud-based solution that can be up and running within a matter of days. Oration is flexible – you choose what works best for you.

Client success story

Leading courier and freight provider reduces costs and AHT by 56 seconds
Leading courier and freight provider reduces costs and AHT by 56 seconds
A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.
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Energy retailer saves $5.1 million with CX optimisation | Probe CX

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