What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

All before the call reaches an agent.

Oration is an easy-to-implement, low-cost plugin that uses advanced AI-powered speech recognition technology to ensure the best possible outcome is achieved for every call.

Designed to be implemented as an overlay to your existing contact centre technology infrastructure, Oration is a SaaS cloud-based solution that can be up and running within a matter of days. Oration is flexible – you choose what works best for you.

Leading courier and freight provider reduces AHT by 56 second while also lowering costs
Client success story

Leading courier and freight provider reduces AHT by 56 second while also lowering costs

A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.
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Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation | ProbeCX

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