Create better CX

Enhance experiences with the right blend of people and technology.

The home of
digitally-enabled CX

Design

We design scalable, end-to-end CX solutions, understanding the challenges of our clients, their employees and their customers.

Build

With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation CX.

Deliver

We deliver blueprints that combine digital and human capabilities to help organisations achieve their CX transformation goals.

Optimise and Transform

Our focus on continuous improvement and adaptability helps clients stay competitive and set new standards for service excellence.

Discover how we can help

Our goal

A Probe Group vision

We aim to become the digitally enabled customer experience brand of choice. From workforce management and people and culture to intelligent automation and outsourced services, our focus is on creating environments for CX to thrive.

Why Probe CX

40+

Years experience

Helping our clients achieve success

Goal

To deliver digitally-enabled CX

19,000+

Team members

Who are here to help

Strategic locations

Australia, New Zealand, the Philippines, the US and India

Industry awards

From leading research firms and institutions

Our approach

We do things differently at Probe CX

We manage risk to create value. We focus on responsible use of Al. We put ourselves in our clients' shoes. While helping modernise organisations is top of our priority list, we are equally passionate about doing so in a manner that is socially responsible and sustainable. In a world that has never been more competitive, we provide innovative, contemporary digital solutions with a human touch.

Discover our ethos