Top 9 Reasons

To get acquainted

1

OUR PROMISE: WE WILL HELP MODERNISE YOUR BUSINESS.

In a fast-moving world, our digital transformation capabilities and solutions help clients continually adapt and change to remain relevant.

2

PROBE CX IS UNIQUE.

While helping modernise businesses is our primary aim, we are just as passionate about doing so in a manner that is socially responsible and sustainable.

3

PROBE IS IN THE CX BUSINESS.

We use innovative, contemporary digital solutions with a human touch to help organisations deliver exceptional customer experience.

4

PROBE CX IS DIFFERENT.

But not simply for the sake of being different. We just know today’s businesses are seeking alternatives to outdated, traditional solutions.

  • Solutions-01

    DIFFERENT SOLUTIONS:
    Full service, managed service, our place or your place.

  • Products-01-1

    DIFFERENT PRODUCTS:
    Credit and collections, customer experience (CX), staff augmentation, knowledge management.

  • Capability-01-1

    DIFFERENT CAPABILITY:
    CX design consulting, operational delivery excellence, NLSR, automation and bots.

  • Different Segments-01

    DIFFERENT SEGMENTS:
    Government, corporate, medium enterprise, small business.

  • Different Terrritory

    DIFFERENT TERRITORY:
    Australia, New Zealand, Canada and UK.

5

PROBE CX HAS PROVEN AND COMPREHENSIVE CAPABILITIES.

Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.

Lead generation-01

LEAD GENERATION

Inbound and outbound sales-01

INBOUND AND
OUTBOUND SALES

customer service-01

CUSTOMER SERVICE

Retention-01

RETENTION

collections and credit management-01

COLLECTIONS AND
CREDIT MANAGEMENT

Back office process management-01

BACK OFFICE
PROCESS MANAGEMENT

Inbound and Outbound. B2B and B2C.
And we offer expert digital insights and solutions:

  • Digital Transformation-01

    CONSULTING ON DIGITAL TRANSFORMATION
    To help our clients navigate the shift to digital.

  • Digital ready operating model and processes-01

    DIGITAL READY OPERATING MODEL AND PROCESSES
    Eliminating silos and friction points.

  • Intelligent automation-01

    INTELLIGENT AUTOMATION TO DO MORE WITH LESS
    Intelligent automation that just works.

  • Intelligent operations-01

    INTELLIGENT OPERATIONS WITH ANALYTICS AND AI AT THE CORE
    We design and deliver intelligent operations that sense, act and learn through the use of smart processes and technology.

6

PROBE CX IS TRUSTED BY CORPORATE GIANTS, ESTABLISHED SMEs, GOVERNMENT AGENCIES AND AMBITIOUS UP AND COMERS.

7

PROBE CX IS THE FASTEST-GROWING AUSTRALIAN PROVIDER IN ASIA PACIFIC.

During the past four years we’ve increased Probe CX workstation capacity by 90%.

8

PROBE CX IS UNITED.

There is no Probe CX Manila or Probe CX Sydney or Probe CX Melbourne or Probe CX Auckland – there is only Probe CX.

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Team Members
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Strategic Locations
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Years Experience
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RECOGNISED FOR EXCELLENCE
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Goal
Australia-01

AUSTRALIA
5,200+

Philippines-01

PHILIPPINES
13,700+

India-01

INDIA
30+

New Zealand-01

NEW ZEALAND
170+

9

We make it simple.

Probe CX services and solutions are packaged to make discovering powerful tools that make revolutionising customer experiences very simple.

Conversations-01

CONVERSTIONS
Solutions to sell, serve, solve and recover.

shared services-01

SHARED SERVICES
Accounting, technology and HR support services.

processing-01

PROCESSING
Solutions to facilitate business transactions.

Knowledge services-01-1

KNOWLEDGE SERVICES
Specialist skills that add extreme value.

Digital-01

DIGITAL
Turbocharging solutions by integrating digitisation and automation.

Let’s work together to realiSe digitally-enabled CX