Case Study
Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.
Case Study
Are you looking to manage high-volume customer enquiries while improving agent productivity and reducing costs?
Case Study
Probe CX framework transformed an existing outsourced team into a high-performing sales powerhouse.
Report
Probe Group awarded Leader position in two key categories.
Case Study
Is your existing tech infrastructure disjointed and having a negative effect on customer experience metrics?
Case Study
Electricity and gas provider implemented AI-powered IVR systems and a flexible staffing model to meet increased caller surge demands.
Case Study
Experiencing substantial growth but low profitability margins?
Case Study
Want to enhance customer satisfaction and elevate the customer experience in your contact centre?
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Experiencing challenges in your contact centre's debt collection efforts? Need to enhance efficiencies while optimising your debt recovery process?
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Experiencing a rise in customer complaints and churn? Are customer support channels unable to satisfy customer demands?
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Is intense industry competition harming your customer experience metrics?
Report
Probe CX named '2023 Australian Best Practices Company of the Year Award for CX Outsourcing.
Case Study
A private Australian health insurer wanted a channel shift strategy that improved messaging performance across their contact centre.
Report
Probe CX recognised as a Major Contender for CXM services.
Report
Probe CX awarded the coveted leader position in three categories within the 2023 ISG Provider Lens™ Quadrant Report for Customer Experience Services.
Case Study
A 24/7 telehealth services provider reduces AHT by 35% across four major service queues while saving $10 million in labour costs.
Case Study
A leading public transit agency implemented call routing and social media solutions to reduce response times by 50%.
Case Study
A financial technology organisation implemented a digital-first service model to achieve 75% CSAT scores.
Report
This report from Frost & Sullivan for the 2020 Best Practices Award outlines how Probe CX have continually improved our services.
Report
Download the Frost & Sullivan Best Practices Report 2021 and learn about the key areas that made Probe CX the recipient of this award.
Report
The key challenges set to face New Zealand businesses in 2025.
Case Study
Want to reduce staff workload and improve customer service by shifting simpler calls to cost-effective channels while still offering unique services?
Report
How Probe CX ranked against industry peers in the 2022 ISG Provider Lens™ Quadrant Report.
Report
Probe CX has been ranked against industry peers in the latest ISG Provider Lens Quadrant Report, the highly respected of leading service providers.
Report
How Probe CX ranked star performer and leader for CXM services against 20 providers in the 2022 Everest Group PEAK Matrix®.
Case Study
Have an event that requires the ramp-up of customer service, risk management and staffing support?
Case Study
Need to ensure your IVR system is prepared for higher contact centre volumes?
Case Study
A leading energy and gas industry retailer required support with credit collection activities and help to manage debt or financial hardship.
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A leading health and wellness group wanted to understand the driver behind the high volume of calls they received to improve their customer experiences.
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A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.
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Concerned about outsourcing affecting customer interactions and brand perception? Looking to boost travel agent sales and improve sales conversion rates?
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