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Energy retailer saves $5.1 million with CX optimisation
A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.
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A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.
Case Study
A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.
Case Study
Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.
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Are you looking to manage high-volume customer enquiries while improving agent productivity and reducing costs?
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Is your existing tech infrastructure disjointed and having a negative effect on customer experience metrics?
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Experiencing substantial growth but low profitability margins?
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Want to enhance customer satisfaction and elevate the customer experience in your contact centre?
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Experiencing challenges in your contact centre's debt collection efforts? Need to enhance efficiencies while optimising your debt recovery process?
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Experiencing a rise in customer complaints and churn? Are customer support channels unable to satisfy customer demands?
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Is intense industry competition harming your customer experience metrics?
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A private Australian health insurer wanted a channel shift strategy that improved messaging performance across their contact centre.
Report
Probe CX awarded the coveted leader position in three categories within the 2023 ISG Provider Lens™ Quadrant Report for Customer Experience Services.
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A 24/7 telehealth services provider reduces AHT by 35% across four major service queues while saving $10 million in labour costs.
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A financial technology organisation implemented a digital-first service model to achieve 75% CSAT scores.
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The key challenges set to face New Zealand businesses in 2025.
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Want to reduce staff workload and improve customer service by shifting simpler calls to cost-effective channels while still offering unique services?
Report
How Probe CX ranked against industry peers in the 2022 ISG Provider Lens™ Quadrant Report.
Report
Probe CX has been ranked against industry peers in the latest ISG Provider Lens Quadrant Report, the highly respected of leading service providers.
Case Study
Have an event that requires the ramp-up of customer service, risk management and staffing support?
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Need to ensure your IVR system is prepared for higher contact centre volumes?
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A leading health and wellness group wanted to understand the driver behind the high volume of calls they received to improve their customer experiences.
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Concerned about outsourcing affecting customer interactions and brand perception? Looking to boost travel agent sales and improve sales conversion rates?