What's new Hybrid collections approach achieves up to 90% customer conversion rates for 'buy now pay later' firm

Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.

Scott Lunga

Director – Intelligent AutomationScott leads the intelligent automation practice at Innovior, a Probe Group company, where he drives business transformation through the integration of lean methodology, process automation and artificial intelligence. Scott assists customers in identifying value and designing large-scale automation programs, he also manages technical project teams that deliver across all spectrums of automation.
How AI will make CX more human

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How AI will make CX more human

20 Sep 2024

Discover how AI is transforming CX at Probe Group, blending digital technology with human touch to enhance interactions, streamline processes and..

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How to get started with intelligent automation

22 Nov 2023

RPA can create growth opportunities and reduce operational costs but it is not a 'one size fits all' concept. Learn more in this blog here.

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