Nick Latham

Nick Latham is an experienced customer-centric executive who uses large-scale transformation to deliver customer value and exceptional experiences across B2B and B2C segments. As EGM Innovior, Probe Group's Digital Transformation Consulting subsidiary, Nick brings a unique and diverse approach to solving organisational problems.

8 principles of customer experience

Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...

What is hyper-personalisation?

Businesses are embracing a concept that is supercharging the art of customer service – hyper personalisation…

How to create a quality business case for RPA

We explain how you can create a quality business case and convince your leadership team that it's time to invest in RPA technology. Read more.

The ultimate guide to RPA lifecycle deployment

There are multiple steps involved in deploying RPA. Read our overview of each step and how to prepare your business for this powerful new technology here.

RPA vs cognitive automation

Discover the differences between cognitive automation and robotic process automation, to help you choose which is right for your business.

How to prioritise processes to automate

Find out how you can prioritise your process automation projects in order to deliver value, reduce operational costs and improve productivity.

What is an intelligent virtual agent?

IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.