Nick Latham

Nick Latham is an experienced customer-centric executive who uses large-scale transformation to deliver customer value and exceptional experiences across B2B and B2C segments. As EGM Innovior, Probe Group's Digital Transformation Consulting subsidiary, Nick brings a unique and diverse approach to solving organisational problems.

What are PDD and SDD In RPA?

Do you know what PDDs and SDDs are in RPA? Here’s the difference between the two, as well as how they develop an automated process.

What is closed-loop customer experience management?

It is one thing to receive feedback. It is another to use it to inspire positive change. Discover the power of closing the loop.

Types of AI agents: benefits and examples

Dive into the world of AI agents, exploring their types, benefits, and real-world use cases. Learn how these intelligent systems are transforming industries.

10 ways chatbots can improve customer service with AI

With the chatbot revolution gathering momentum, this handy guide will show you how the technology can improve the service experience for your customers.

How to automate repetitive manual activities

Discover how repetitive manual activities impact the productivity of an organisation and how automation can improve these efficiencies.

Six reasons to embrace digital transformation in healthcare

The digital transformation of healthcare started before COVID-19, the impact of the pandemic means adopting new technologies is more important than ever

Five reasons to embrace low-code automation

A simpler approach to software development is allowing the masses to develop and deploy applications faster and without need for traditional coding.

How chatbots reduce abandoned cart rates

Abandoned carts represent a missed opportunity for eCommerce retailers but fortunately, help is at hand in the form of chatbots that are converting walk-outs into sales.

How to build an RPA implementation strategy

A shortcut to failure is failing to invest in an RPA implementation strategy; automation is a game-changer for modern businesses, explore our how-to guide.

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