-
BlogDiscover the latest insights, information and trends in blogs created by customer experience experts.
-
NewsLearn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
-
ResourcesDownload our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
Nick Latham
What are PDD and SDD In RPA?
20 Apr 2023
Do you know what PDDs and SDDs are in RPA? Here’s the difference between the two, as well as how they develop an automated process.
What is closed-loop customer experience management?
08 Mar 2023
It is one thing to receive feedback. It is another to use it to inspire positive change. Discover the power of closing the loop.
Types of AI agents: benefits and examples
12 Jan 2023
Dive into the world of AI agents, exploring their types, benefits, and real-world use cases. Learn how these intelligent systems are transforming industries.
10 ways chatbots can improve customer service with AI
11 Jan 2023
With the chatbot revolution gathering momentum, this handy guide will show you how the technology can improve the service experience for your customers.
How to automate repetitive manual activities
22 Nov 2022
Discover how repetitive manual activities impact the productivity of an organisation and how automation can improve these efficiencies.
Six reasons to embrace digital transformation in healthcare
21 Jul 2022
The digital transformation of healthcare started before COVID-19, the impact of the pandemic means adopting new technologies is more important than ever
Five reasons to embrace low-code automation
23 Jun 2022
A simpler approach to software development is allowing the masses to develop and deploy applications faster and without need for traditional coding.
How chatbots reduce abandoned cart rates
16 Jun 2022
Abandoned carts represent a missed opportunity for eCommerce retailers but fortunately, help is at hand in the form of chatbots that are converting walk-outs into sales.
How to build an RPA implementation strategy
07 Mar 2022
A shortcut to failure is failing to invest in an RPA implementation strategy; automation is a game-changer for modern businesses, explore our how-to guide.
No results found.
