What's new Energy retailer saves $5.1 million with CX optimisation

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.

Mark Spencer

Mark is a senior leader with 20 years of experience specialising in customer experience leadership, operations, transformation and improvement in various management capacities. Mark is known for his infectious enthusiasm, unwavering obsession for high performance, strong acumen and his truly dynamic engagement approach. A proven leader with top performing client NPS, employee engagement, financial outcomes and investment return.
Five member engagement strategies for any business

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Five member engagement strategies for any business

Transform your members into passionate advocates. Discover actionable strategies to elevate member engagement and achieve organisational success.

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How to design outstanding customer experience - from a CX expert
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How to design outstanding customer experience - from a CX expert

Learn how a major retailer teamed with Probe CX to transform their contact centre experience.

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