What's new Hybrid collections approach achieves up to 90% customer conversion rates for 'buy now pay later' firm

Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.

Mark Spencer

Mark is a senior leader with 20 years of experience specialising in customer experience leadership, operations, transformation and improvement in various management capacities. Mark is known for his infectious enthusiasm, unwavering obsession for high performance, strong acumen and his truly dynamic engagement approach. A proven leader with top performing client NPS, employee engagement, financial outcomes and investment return.
How AI will make CX more human

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How AI will make CX more human

20 Sep 2024

Discover how AI is transforming CX at Probe Group, blending digital technology with human touch to enhance interactions, streamline processes and..

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How to design outstanding customer experience - from a CX expert
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How to design outstanding customer experience - from a CX expert

27 May 2024

Learn how a major retailer teamed with Probe CX to transform their contact centre experience.

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