Daniel Pickering

With over 15 years of experience in BPO business development and commercial sales, Daniel leads Probe CX’s client-centric growth strategies in the New Zealand market. A seasoned leader with a proven track record in senior marketing and management roles at some of New Zealand’s largest organisations, Daniel is deeply attuned to client needs. His expertise enables him to drive exceptional client success, delivering strong growth and long-term retention outcomes.

Cloud contact centres – what they are and why they work

Learn how the cloud is revolutionising the contact centre environment and making life better for customers, agents and businesses.

The power of repeat customers in an uncertain world

Discover why more businesses are focusing on the customers they already know.

8 important CX metrics and KPIs (and how to measure them)

Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.

4 ways to manage overflow

Top overflow solutions to help improve your overall customer experience in times of peak demand.

What is Industry 4.0?

Learn all there is to know about the fourth industrial revolution and how your organisation can capitalise on and survive it.

What are the advantages of outsourcing?

An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.

Build CX momentum in your business

Discover what customer experience is, why it is important and the tips to create an effective strategy that generates positive CX momentum in your business

Five examples of RPA in contact centres

We take a look at five examples of how Robotic Process Automation (RPA) is being used to automate contact centre tasks. Find out more.

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