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BlogDiscover the latest insights, information and trends in blogs created by customer experience experts.
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Daniel Pickering
Cloud contact centres – what they are and why they work
27 Jun 2024
Learn how the cloud is revolutionising the contact centre environment and making life better for customers, agents and businesses.
The power of repeat customers in an uncertain world
17 Sep 2023
Discover why more businesses are focusing on the customers they already know.
6 important CX metrics and KPIs (and how to measure them)
10 Mar 2023
The must-know CX metrics to help you ‘be where your customers are’ and guide the next phase of your CX strategy.
4 ways to manage overflow
22 Feb 2023
Top overflow solutions to help improve your overall customer experience in times of peak demand.
What is Industry 4.0?
12 Aug 2022
Learn all there is to know about the fourth industrial revolution and how your organisation can capitalise on and survive it.
What are the advantages of outsourcing?
15 Jul 2022
An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.
Build CX momentum in your business
08 Jul 2022
Discover what customer experience is, why it is important and the tips to create an effective strategy that generates positive CX momentum in your business
Five examples of RPA in contact centres
03 Nov 2021
We take a look at five examples of how Robotic Process Automation (RPA) is being used to automate contact centre tasks. Find out more.
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