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BlogDiscover the latest insights, information and trends in blogs created by customer experience experts.
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Avik Choudhuri
8 principles of customer experience
24 Nov 2021
Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...
What is hyper-personalisation?
17 Nov 2021
Businesses are embracing a concept that is supercharging the art of customer service – hyper personalisation…
How to create a quality business case for RPA
10 Nov 2021
We explain how you can create a quality business case and convince your leadership team that it's time to invest in RPA technology. Read more.
The ultimate guide to RPA lifecycle deployment
27 Oct 2021
There are multiple steps involved in deploying RPA. Read our overview of each step and how to prepare your business for this powerful new technology here.
RPA vs cognitive automation
13 Oct 2021
Discover the differences between cognitive automation and robotic process automation, to help you choose which is right for your business.
How to prioritise processes to automate
08 Oct 2021
Find out how you can prioritise your process automation projects in order to deliver value, reduce operational costs and improve productivity.
What is an intelligent virtual agent?
06 Sep 2021
IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.
The ultimate list of digital transformation statistics
12 May 2021
The ultimate list of Digital transformation statistics for businesses operating in a post-Covid market.
Telcos, customer care and adapting to a COVID environment
26 Jan 2021
This blog explores the challenges faced by Australian telcos during COVID-19 and strategies they are implementing to meet those challenges head-on.
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