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Anurag Chaturvedi
Customer-centric trends shaping 2023
02 Mar 2023
Customer-centric companies are successful companies, which is why so many will be tapping into this year’s top tips for nurturing happier consumers.
How to tackle business challenges in 2023
16 Feb 2023
Business uncertainty has become the norm in recent years but there are steps organisations can take to improve their chances of success.
The battle to overcome recruitment challenges
31 Jan 2023
Discover how savvy recruiters are tackling the skills shortage putting strain on many industries.
Outsourcing, Offshoring and Onshoring. What’s the difference?
27 Jan 2023
Tough economic times are a great time to consider outsourcing - but which destination would work best for your business?
The costs of outsourcing
22 Dec 2022
Discover how much it costs to outsource and what your business can expect.
Change your CX operating structure this year
01 Dec 2022
Improving customer experience doesn’t happen by chance, hence why many firms are looking to reinvent the way they do CX.
What is predictive call routing?
17 Nov 2022
Want to improve CX KPIs within your contact centre? Investing in predictive routing automation could help.
The CX workforce: the future of labour
31 Oct 2022
Businesses need to invest not only in CX tech but also the workforce that drives the implementation and processes behind establishing good CX principles.
Is the human aspect in contact centres still relevant?
27 Oct 2022
Despite rumours to the contrary, the phone call remains a pivotal part of any contact centre, not to mention the live agents who facilitate them.
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