What's new Hybrid collections approach achieves up to 90% customer conversion rates for 'buy now pay later' firm

Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.

Why Probe CX

We create blueprints that unlock hidden potential for exceptional CX.

About Probe CX

Probe CX is a global customer experience leader, combining human expertise with cutting-edge technology to deliver exceptional results. We help clients become modern, digital-first organizations.

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Vision and culture

To be the digitally enabled, data driven and people led customer experience brand of choice. We prioritize innovation, empathy and respect to create positive customer, client and employee experiences.

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Executive team

Our leadership team brings unparalleled expertise in customer experience, driving digital transformation with a blend of technology and human insight.

Compliance

We adhere to the highest industry standards, with certifications that ensure the security and trust our clients rely on.

Locations

Probe CX delivers exceptional customer experiences both onshore and offshore. Our solutions are designed to scale globally while maintaining a personal touch.

Industry awards

Recognized for excellence

As one of the industry’s most awarded providers, we have a resume to match any of our competition.

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Back2Back Leader (2021-2024): Digital Operations and Intelligent Operations

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Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2023

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Major Contender: Customer Experience Management (CXM) APAC

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