What's new Supermarket reduces contact center service efforts by 41% with call-to-chat deflection

Are you looking to manage high-volume customer inquiries while improving agent productivity and reducing costs?

Customer Intent

Enable better conversations. Deflect calls. Identify callers and determine customer intent.
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All Before The Call Reaches An Agent.

Oration is an easy-to-implement, low-cost plugin that uses advanced AI-powered speech recognition technology to ensure the best possible outcome is achieved for every call.

Designed to be implemented as an overlay to your existing contact center technology infrastructure, Oration is a SaaS cloud-based solution that can be up and running within a matter of days. Oration is flexible – you choose what works best for you.

Client Success Story

2024 ISG Provider Lens™ Quadrant Report | Probe CX
2024 ISG Provider Lens™ Quadrant Report
Probe Group awarded Leader position in two key categories.
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