Maneesh K. Sharma
GROUP CHIEF EXECUTIVE OFFICER
Maneesh K. Sharma is a purpose-driven, results-oriented leader with a proven track record of driving growth, leveraging innovation and achieving customer service excellence. He has held leadership roles in large global companies such as American Express, HSBC-GPN, International SOS, Ricoh and more. With over 26 years of international experience spanning multiple geographies and diverse industries including banking, fintech, healthcare, logistics, consumer durables, business process outsourcing (BPO), global transformation, and innovation, Maneesh has consistently demonstrated his ability to build real, scalable and sustainable businesses from start-ups to Fortune 500 companies.
Maneesh's leadership style is characterized by purpose, leveraging a global perspective to implement value localization that goes beyond financial success. He integrates his theoretical knowledge with robust international experience to drive positive cultural and transformational changes, always placing customer service and excellence at the forefront of his initiatives.
A passionate advocate for diversity in the workplace, Maneesh has actively supported the "He for She" causes for UN Women, Singapore chapter, consistently championing diversity initiatives. Recognized for his outstanding contributions, Maneesh was honored with the CEO of the Year award for 2016/17 by SMBA. He has also presented the "Asia growth strategy" for GPN at NYSE and received multiple industry awards throughout his career.
He is an unshakable optimist who believes in driving value across the entire spectrum, including the company, its customers, employees, shareholders, and most importantly, the communities we serve.
Sanj Ahuja
Group Chief Financial Officer
As the person charged with Probe Group’s overall finance strategy, Sanj Ahuja has a keen interest in the wellbeing of our clients.
That’s because, with 15 years’ experience in Customer Experience senior leadership teams, Sanj knows one of the keys to a financially successful company is financially healthy customers, which is why he strives to ensure Probe Group’s clients receive contract costings that are not only competitive but can deliver what we promise. His mission is to eliminate any chance that a project will fail through inadequate resourcing.
As a long-term head of finance and Certified Practising Accountant, Sanj has the expertise and experience to guide Probe Group’s treasury, accounting, payroll, commercial and pricing, tax and audit functions, which allows us to pursue our aggressive growth strategy and meet our clients’ and investors’ expectations.
Haidee Enriquez
CEO, MICROSOURCING AND BEEPO
Haidee is a true leader with a passion for excellence and over 18 years of experience in the Philippines BPO and contact center industry. She currently serves as the driving force behind two Probe Group companies, MicroSourcing and Beepo, where she has successfully implemented growth strategies and optimized operations.
Recognized by her peers for her distinction in service, Haidee is also widely respected in government, business and socio-civic circles for her active involvement in initiatives aimed at uplifting people and business management in the Philippines. Her leadership roles have given her a unique perspective on the passion, commitment and strength that come from an outsourced team in the Philippines.
As an alumna of the prestigious Harvard Business School and a recipient of the ‘People Manager of the Year’ award from the People Management Association of the Philippines (PMAP), Haidee is a highly skilled manager with a deep understanding of what it takes to inspire and motivate teams. In addition to her impressive credentials, Haidee's recent appointment to the Board of Directors for the Contact Center Association of the Philippines has given her a unique perspective on the industry and a wealth of knowledge when it comes to leading successful contact center operations.
Aziziye Beyzade
Group Executive, Customer Experience
Aziziye Beyzade serves as the Chief Customer Experience Officer at Probe Group. Aziziye is a transformational leader and passionate customer advocate bringing over 25 years of customer experience and management for large and complex organizations operating across local and international markets.
Aziziye is dedicated to working with our people to create a high performance culture where they thrive professionally and personally, while delivering value to our customers. She is always committed to providing a workplace that is accessible and inclusive.
Aziziye's primary objective revolves around enabling and empowering frontline delivery teams and spearheading digital transformation initiatives for Probe Group clients, hailing from diverse industry sectors. Her steadfast commitment to operational excellence and client success positions her as a prominent leader within the industry.
Aziziye is entrusted with the critical responsibility of managing operational and financial aspects and driving transformative changes within customer contact and digital operations at Probe Group. She has consistently achieved remarkable results for clients across diverse industries.
David Chataway
Group Executive, Marketing & Communications
David is a dynamic senior marketer with a knack for developing insight-driven programs that enhance value propositions, elevate customer experiences and boost retention. His entrepreneurial mindset, strong commercial acumen and proactive approach help brands thrive and stand out.
As Group Executive, Marketing & Communications David is responsible for planning, developing, implementing and monitoring the overall business marketing strategy in alignment with the value creation plan and in close collaboration with the sales organization. This role involves leading, motivating and empowering the global marketing team to drive contemporary strategies that elevate our industry leadership and amplify our brand impact.
David’s impressive career includes pivotal roles at financial giants like HSBC, NAB and ANZ, where he made significant marketing contributions. At Oracle, he collaborated with subject matter experts to craft compelling thought leadership materials. Prior to joining Probe Group, he led a transformation of the marketing function at DB Results, a digital business and technology consultancy. Additionally, David brings extensive business and cultural experience in Asia Pacific markets.
Avik Choudhuri
Group Executive, Growth
Avik Choudhuri is the person who drives Probe Group’s passion for leveraging incredible talent with cutting-edge technology to help our clients identify, embrace and implement growth-focused solutions that improve their efficiency and effectiveness.
Having worked in executive roles across the contact center industry for more than 16 years, Avik has earned a reputation for developing high-performing teams that operate across multiple geographies and, most importantly, help their clients build more profitable businesses.
Avik’s resume speaks for itself, having completed a Bachelor of Engineering, training in advanced statistics, a Masters in Business Administration and Six Sigma Master Black Belt certification, the pinnacle of the renowned business management strategy program. His enthusiasm for personal growth and development is now supporting Probe Group’s client base.
Rohan Khanna
Group Executive, Technology
Rohan Khanna thrives on enabling the interaction between people and technology, which is a godsend for Probe Group’s clients as they confront an increasingly digital world.
For more than 15 years, Rohan has led teams across a variety of business areas including project management, service desk, pre-sales and commercial and relationship management, as well as overseeing transformation projects in utilities, banking, financial services, insurance, eCommerce, telecommunications and government.
That experience has led him to his current role at Probe Group where he is responsible for our systems and technology and implementing clients’ projects. He is passionate about digital transformation, helping companies avoid confrontational interfaces that lead to harassed humans, using technology to empower people and showing clients how the right systems can help them ‘Do It Better’.
Along with a Bachelor of Business specializing in Information Systems and Diploma of Management, Rohan is a qualified practitioner of the PRINCE2 project management method, which would be no surprise for anyone who has had the pleasure of working alongside him.
Jon Stone
Group Executive, Digital
As Group Executive for Digital, Jon is responsible for driving the company's digital strategies to enhance solutions for customers and optimize operational functions. With a strong background in technology leadership and business transformation, Jon brings a wealth of expertise in leveraging digital, data and AI capabilities.
Jon is a seasoned leader with a strong track record in leading large-scale digital transformations across multiple regions. With over 20 years of experience in consulting and technology firms, he has held senior management positions, demonstrating his expertise in driving organisational success through technology-driven initiatives. Jon's leadership skills and strategic acumen make him a valuable asset in navigating today's dynamic business and technology landscape.
Jon is passionate about collaborating with Probe Group's clients to deliver innovative digital and data solutions that not only enhance their customer experience but also optimise core processes. With his expertise in business transformation, digital technologies, artificial intelligence, process design and human behaviour, Jon is committed to driving digital growth and enabling organisations to thrive in the rapidly evolving digital landscape.
Jo Zaharopoulos
Group General Counsel & Head of ESG
Jo Zaharopoulos is an accomplished legal professional with over 20 years of experience providing counsel to companies across a range of industries. As General Counsel and Head of ESG at Probe Group, she brings a pragmatic, solutions-focused approach to her work, leveraging her deep knowledge of commercial law, compliance and risk management to protect the company's interests and enable its continued growth.
With her extensive experience in reviewing, drafting and negotiating services, technology and consultancy agreements, as well as advising on ongoing compliance and employment law matters, Jo is a trusted advisor to the business, adept at balancing legal and commercial priorities to achieve positive outcomes for all stakeholders. She has a proven track record in building and maintaining strong relationships with clients, colleagues and external advisors and is widely respected for her exceptional communication and negotiation skills.
Jo's reputation as a leading legal professional in the industry has been recognized, as she was named in the '2022 In-House Leaders List by the Australasian Lawyer' and In-house Counsel of the Year – Women in Law Awards in 2020. Jo has a bachelor of Law with honors and has served as a Board member of Anchor Inc.
