Sanj Ahuja
Chief Executive Officer, Probe
Sanj Ahuja is a highly accomplished executive with nearly 20 years of experience driving holistic success and innovation within the BPO industry. As CEO of Probe, he oversees Probe CX, Convai and Innovior, leading their strategic direction and expansion. Sanj fosters a culture that champions the power of technology to enhance customer experiences (CX).
His vision and commitment to a people-first approach enables Probe CX to deliver exceptional CX and unlock significant value for clients across diverse industries. Sanj leverages data-driven insights and continuous improvement to ensure Probe CX remains at the forefront of the CX industry, setting new standards for service excellence.
Prior to his role as CEO, Sanj served as the Group Chief Financial Officer for Probe Group, where he played a key role in driving revenue growth and optimizing financial strategy. His expertise in financial management, planning and change management has established Probe CX as a partner of choice for organizations seeking next-generation CX solutions.
Aziziye Beyzade
Group Executive, Customer Experience
Aziziye Beyzade serves as the Chief Customer Experience Officer at Probe Group. Aziziye is a transformational leader and passionate customer advocate bringing over 25 years of customer experience and management for large and complex organizations operating across local and international markets.
Aziziye is dedicated to working with our people to create a high performance culture where they thrive professionally and personally, while delivering value to our customers. She is always committed to providing a workplace that is accessible and inclusive.
Aziziye's primary objective revolves around enabling and empowering frontline delivery teams and spearheading digital transformation initiatives for Probe Group clients, hailing from diverse industry sectors. Her steadfast commitment to operational excellence and client success positions her as a prominent leader within the industry.
Aziziye is entrusted with the critical responsibility of managing operational and financial aspects and driving transformative changes within customer contact and digital operations at Probe Group. She has consistently achieved remarkable results for clients across diverse industries.
David Chataway
Group Executive, Marketing & Communications
David is a dynamic senior marketer with a knack for developing insight-driven programs that enhance value propositions, elevate customer experiences and boost retention. His entrepreneurial mindset, strong commercial acumen and proactive approach help brands thrive and stand out.
As Group Executive, Marketing & Communications David is responsible for planning, developing, implementing and monitoring the overall business marketing strategy in alignment with the value creation plan and in close collaboration with the sales organization. This role involves leading, motivating and empowering the global marketing team to drive contemporary strategies that elevate our industry leadership and amplify our brand impact.
David’s impressive career includes pivotal roles at financial giants like HSBC, NAB and ANZ, where he made significant marketing contributions. At Oracle, he collaborated with subject matter experts to craft compelling thought leadership materials. Prior to joining Probe Group, he led a transformation of the marketing function at DB Results, a digital business and technology consultancy. Additionally, David brings extensive business and cultural experience in Asia Pacific markets.
Rohan Khanna
Group Executive, Technology
Rohan Khanna thrives on enabling the interaction between people and technology, which is a godsend for Probe Group’s clients as they confront an increasingly digital world.
For more than 15 years, Rohan has led teams across a variety of business areas including project management, service desk, pre-sales and commercial and relationship management, as well as overseeing transformation projects in utilities, banking, financial services, insurance, eCommerce, telecommunications and government.
That experience has led him to his current role at Probe Group where he is responsible for our systems and technology and implementing clients’ projects. He is passionate about digital transformation, helping companies avoid confrontational interfaces that lead to harassed humans, using technology to empower people and showing clients how the right systems can help them ‘Do It Better’.
Along with a Bachelor of Business specializing in Information Systems and Diploma of Management, Rohan is a qualified practitioner of the PRINCE2 project management method, which would be no surprise for anyone who has had the pleasure of working alongside him.
Elisha Parks
Group Executive, People Experience
As Group Executive, People Experience, Elisha Parks strategically leads talent development and culture building, recognizing that exceptional customer experiences begin with an exceptional workforce. She brings over a decade of expertise in human resources, operations and business transformation to cultivate high-performing and engaged teams. Elisha champions a vibrant and inclusive culture where employees are empowered to thrive.
Recognized for her ability to align people strategies with business goals, Elisha ensures employees have the resources and development opportunities necessary to excel. She prioritizes collaboration and data-driven insights to guide decisions, supporting her dedication to exceeding expectations. Her focus on continuous improvement ensures teams remain at the forefront of their field.
Elisha is passionate about fostering diversity and inclusion, creating an environment where every team member feels valued and empowered to contribute. By attracting, retaining and developing top talent, she strengthens the foundation upon which organizations deliver exceptional results and achieve success.
Rowena Powell
Chief Growth Officer, Government
Rowena Powell brings over 20 years of experience driving strategic growth and transformation as Chief Growth Officer, Government. Her background includes leadership positions at major global organizations such as FTSE 250-listed Serco and ASX-listed Qantas, where she honed her skills in strategic business development, customer engagement and service delivery across both public and private sectors.
Rowena has a proven track record of leading significant growth within large government-focused portfolios. Her expertise encompasses commercial and operational performance, strategic planning and the development of strong customer relationships. Known for her collaborative leadership style, she consistently achieves strong results by optimizing service delivery and building impactful partnerships.
Navigating complex, regulated and high-profile environments, Rowena achieves sustainable business growth and fosters trust with stakeholders. A passionate leader, she is dedicated to delivering exceptional outcomes for clients, teams and the communities they serve.
Jo Zaharopoulos
Group General Counsel & Head of ESG
Jo Zaharopoulos is an accomplished legal professional with over 20 years of experience providing counsel to companies across a range of industries. As General Counsel and Head of ESG at Probe Group, she brings a pragmatic, solutions-focused approach to her work, leveraging her deep knowledge of commercial law, compliance and risk management to protect the company's interests and enable its continued growth.
With her extensive experience in reviewing, drafting and negotiating services, technology and consultancy agreements, as well as advising on ongoing compliance and employment law matters, Jo is a trusted advisor to the business, adept at balancing legal and commercial priorities to achieve positive outcomes for all stakeholders. She has a proven track record in building and maintaining strong relationships with clients, colleagues and external advisors and is widely respected for her exceptional communication and negotiation skills.
Jo's reputation as a leading legal professional in the industry has been recognized, as she was named in the '2022 In-House Leaders List by the Australasian Lawyer' and In-house Counsel of the Year – Women in Law Awards in 2020. Jo has a bachelor of Law with honors and has served as a Board member of Anchor Inc.
