What's new Energy retailer saves $5.1 million with CX optimization

A leading energy and gas industry retailer required support with credit collection activities and help to optimize their KMS.

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Leading courier and freight provider reduces costs and AHT by 56 seconds
Leading courier and freight provider reduces costs and AHT by 56 seconds
A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.
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