Probe CX awards and accreditations

ISG Provider Lens™ recognized Probe Group, for the fourth year in a row, as a Back2Back Leader in Digital Operations and a Leader in Intelligent Operations in its 2024 Contact Center Customer Experience Services Quadrant Report.

Frost & Sullivan’s rigorous evaluation process identified Probe CX, for the 11th time, as a top performer in various criteria within the Australian customer experience outsourcing services sector.

ISG Provider Lens awarded Probe CX the top position, for the third consecutive year, across three quadrants of their Customer Experience Services Australia report.

Everest Group recognized Probe CX as a global Major Contender for customer experience management services due to their operational flexibility, process agility and ease of doing business.

ISG Provider Lens awarded Probe CX the top position, for the second year in a row, across three quadrants of their Contact Center Customer Experience Services Australia report.

Everest Group recognized Probe CX as an APAC Leader and Star Performer in customer experience management services, citing high client satisfaction, technology advancements and innovation investments.

Frost & Sullivan’s rigorous evaluation process identified Probe CX as a top performer in various criteria within the Australian customer experience outsourcing services sector.

Probe CX’s Chief Executive Officer, Andrew Hume, was declared CEO of the Year at a prestigious gathering of the nation’s top executives.

Probe CX was awarded the Best Virtual Hiring Process Award due to its quick and efficient digital recruitment process.

Probe CX received national recognition at the 2021 Australian Growth Company Awards due to their ability to record significant growth despite the pressures of the pandemic.

Probe CX was included in the top 100 Australian private companies, soaring more than 100 positions from 212th to 94th in just 12 months.

Probe CX received a shortlist nomination as one of Australia’s Best Places to Work due to their industry-leading practices in wellbeing, flexibility, inclusion, agility and motivation for their teams.

Frost & Sullivan’s rigorous evaluation process identified Probe CX as a top performer in various criteria within the Australian customer experience outsourcing services sector.

Probe CX became a Finalist for Best in Class Contact Center (>100 seats) for its commitment to innovative strategies and engaged culture, encouraging staff to become active brand advocates.

Probe CX was recognized for its outstanding dedication to creating a supportive and inclusive workplace that promotes employee well-being and development.

Probe CX was honored with the 2019 Customer Category Excellence (VIC) award from Coles for its exceptional customer-centric approach.

The Champion Employer of the Year 2019 award acknowledges Probe CX’s dedication to providing job seekers with opportunities for successful and long-term employment.