Workforce planning & optimization
At Probe CX, we possess the expertise, skills and cutting-edge technology to deliver workforce planning and optimization platforms that seamlessly adapt to the demands of the modern working world
From resource allocation to performance management, we provide holistic solutions that drive efficiency, productivity and employee satisfaction. Onshore, offshore, on-premise, at-home or hybrid - discover the resourcing plans you need to support a workforce that has never been more fluid.
Client success story
Related resources
The ultimate list of customer service statistics
Read our list of customer service (CX) statistics currently dominating across different industries.
Continue readingHow AI will make CX more human
Discover how AI is transforming CX at Probe Group, blending digital ...
Continue readingHybrid collections approach achieves up to 90% conversion rates
Discover how an offshore-onshore hybrid collections model achieved 41% ...
Continue reading