Vision and Culture
Diverse. Empowered. Accountable. Innovative. Customer-obsessed. Respect. Empathy.
To be the digitally enabled, data driven and people led customer experience brand of choice.
We do things differently at probe cx.
We prioritise innovation, empathy and respect to create positive customer, client and employee experiences. Driven by data and led by people, we are rooted in a culture of diversity, accountability and respect.
By putting ourselves in our client’s shoes, we ensure that our solutions are as human as they are digital.
What makes Probe CX unique?
With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation CX. We prioritize managing risks, using AI responsibly and truly understanding our clients' needs to deliver digital solutions with a human touch.
Industry awards
Work with recognized excellence
We partner with corporate giants, government agencies and emerging businesses across various industries to deliver high-impact customer experience solutions.
Back2Back Leader (2021-2024): Digital Operations and Intelligent Operations
Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2023
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Major Contender: Customer Experience Management (CXM) APAC
Services that deliver exceptional CX
Our personalized approach and powerful tools drive tangible results for businesses of all sizes.
Managed & Outsourced Services
Technology & Transformation Services
What does culture mean to us?
At Probe CX, our culture is built on the foundation of our values:
- Diverse, empowered and accountable
- Innovative and customer-obsessed
- Respect and empathy for all.
Empowering our people means providing them with the tools, support and opportunities to succeed. We take accountability seriously, ensuring we deliver on our promises. By fostering an empathetic and customer-obsessed mindset, we create a culture where everyone is motivated to provide exceptional service.
Let's work together to create
Digitally-enabled CX
Digitally-enabled CX
