Why Probe CX?

10 reasons to choose us

1

We promise to do it better

BETTER than our competitors. BETTER than our clients demand. BETTER than our clients’ customers might reasonably expect. And BETTER than yesterday.

2

Probe CX is unique

We handle ALL customer interactions from start to finish using our own resources and expertise.

3

Probe CX is all about CX

Great customer experiences - it’s not what we do but it’s what we produce.

4

Probe CX is built differently

We think differently. We behave differently. We look different. We sound different. Being different delivers. We’re different because we know savvy businesses are always seeking alternatives to outdated traditional services.

DISCOVER OUR SERVICES
5

Probe CX has proven and comprehensive capabilities

With multiple industry-recognized awards and counting, we have a resume to match any of our competition.

6

Probe CX is trusted by organizations big or small

We’ve worked with many organizations around the world to identify their challenges and offer customizable services that help them reach their goals.

SEE THE INDUSTRIES WE WORK WITH
reduces costs and AHT by 56 seconds

Leading courier and freight provider reduces costs and AHT by 56 seconds using voice-to-chat volume deflection

bad debt reductions of 3.2M

Energy retailer achieved bad debt reductions of $3.2 million through credit collection optimization

saved 40,000 labour hours

Outdoor retailer saved 40,000 labor hours through redesigned operations

improved caller efficiencies by 75%

Asia Pacific’s leading health and wellness group improved caller efficiencies by 75% with IVR implementation

meets 24 7 CX needs

Government sector meets 24/7 CX needs through virtual agent deployment

increased voice channel NPS results

Domestic airline service increased voice channel NPS results from -13 to +16.15 by overhauling CX programs.

7

Probe CX is NEXT-generation driven

MORE ABOUT PROBE CX

8

Probe CX is wherever, whenever.

We aren’t the fastest-growing customer experience and digital transformation provider for nothing. Our services are accessible on a global scale.

OUR LOCATIONS
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Team Members
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Strategic Locations
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Years Experience
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industry awards
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Promise
9

Probe CX is passionate

Our people are the driving force behind our award-winning services that get our clients results.


MEET OUR EXECUTIVE TEAM

10

Probe CX is simple

We’re masters in the CX trade and that means our clients get access to simple, customizable solutions that are backed by 40 years of experience.

Learn about our services

Let’s work together to achieve better CX
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