Cruise retailer boosts revenue by 71% with outsourced capabilities
63% increase in sales close rates.
Facing staffing challenges due to corporate reorganization impacting efficiency? Concerned about outsourcing affecting customer interactions and brand perception? Looking to boost travel agent sales and improve sales conversion rates?
Download this case study to learn:
In this case study discover how the implementation of an offshore team and speech analytics program:
Increased revenue per contact by 71%
Reduced cost to serve by 59%
Improved the ‘ask for the sale’ call flow element from 30% to 83%.
