Customer Support Associate
Work type: Full Time
Location: Lewisville, TX 75067
Job Category: Call Center and Customer Service
Are you seeking a thrilling new career where your communication skills can shine? We are hiring Customer Support Associates to join our new call center team. As a Customer Support Associate, you'll be the face of Probe CX's client in the North American market, providing world-class customer service.
We seek enthusiastic individuals to join our dynamic team as a Customer Support Associate. This is a perfect opportunity if you are outgoing, fun-loving, have a friendly demeanor, and have at least one year of customer service experience.
Here is what we would like to offer you:
- $15.34 per hour (pay non-negotiable)
- Full-time employment
- Paid training and career growth opportunities
- Start date is Friday September 1 2023
- No weekend work
- Casual dress code
- Referral program
- Hybrid work from options available.
Key responsibilities:
- Responding to customer service inquiries
- Updating customer accounts with appropriate notes and details
- Escalating critical issues to team leaders when required
- Ensuring the communication flow process is followed as per guidelines.
The Probe CX experience:
We're powered by passion, driven by curiosity, enriched by a purpose to do it better. With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe CX, expect to think differently, challenge the norm and find your purpose.
Our passion culture
The core concept of our culture is to help people good about being at work. Our unique passion culture encourages each employee to believe in the value of being passionate about their job because passionate people are most likely to be engaged with, and involved in their job; these are people who search for ideas that make continuous improvement possible. And we know that this is what you're looking for in a long-term career.
Our success is built on a passionate commitment to our customers and to our employees, ensuring we have the best resources, technology and processes to fullfil our vision.
Rewards and benefits
We have a positive, inclusive culture where people are rewarded for their hard work and dedication. Our passion culture is founded on the idea that passionate people care about and what they do, the people they work with and make a difference in some way, every day.
Employee Recognition
Career Pathways
Accessible Locations
"I’ve just passed 3.5 years with Probe after thinking it would be a good short-term job. I have had some amazing career opportunities and get to work with so many incredible people every day so I just never left!"
Liam, Team Leader
"I am progressing more and more everyday at this job and there is definitely a sense of gratitude knowing I am helping people everyday."
Maggie, Customer Service Specialist
"In the four years since I started at Probe, I have learned so much and progressed so much. More than I could have ever imagined."
Dylan, Team Leader
Want to learn more about starting a career with Probe CX?
Click on the below to find out the answers to some of our frequently asked questions:
What kind of roles does Probe CX offer?
There are a huge variety of roles globally across many business functions within the Probe CX. These include roles as Customer Service Agents, Sales Agents and Administration Agents right through to Workforce Planning, Project Management, Human Resource Management, IT & RPA, Marketing, Sales and Consulting roles.
Does Probe CX offer training?
Absolutely. The training length varies per role and client. It's largely dependent on the complexity of the position and the client it services.
How long is the average recruitment process?
Our team works very fast to process a high volume of applications. You can expect to be in contact with a recruiter via phone or email within 1-2 business days of applying. It is important to note that most of our roles require background checks and this process can take up to 4-6 weeks in some cases. Rest assured, your recruiter will be in contact with you every step of the way.
What is your commitment to diversity and inclusion?
We have a strong commitment to diversity and inclusion at Probe CX. Our team is large and diverse with each individual bringing a different viewpoint and skillset to the table.
How much do you pay per hour?
The rate of pay may differ depending on the role you apply for.
Where in Australia does Probe CX operate?
Melbourne, Gold Coast, Springfield, Maroochydore, Brisbane, Wollongong, Joondalup, West Perth as well as many work-from-home positions in Australia. We also have offices in New Zealand, the United States, India and the Philippines.
Does Probe CX offer part-time or casual roles?
Yes we do. Visit our Careers site and use the 'Job Type' and 'Job Location' filters to shortlist suitable roles.
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