Blog
Discover the latest insights, information and trends in blogs created by customer experience experts.
Dive into the world of AI agents, exploring their types, benefits, and real-world use cases. Learn how these intelligent systems are transforming industries.
Read our list of customer service (CX) statistics currently dominating across different industries.
Discover how AI is transforming CX at Probe Group, blending digital technology with human touch to enhance interactions, streamline processes and foster empathy in service delivery.
Learn how the cloud is revolutionizing the contact center environment and making life better for customers, agents and businesses.
IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.
Learn how a major retailer teamed with Probe CX to transform their contact centre experience.
Learn practical tips to improve contact center agent performance in the modern-day contact center.
How will conversational AI will reshape service delivery from every angle?
Discover how automation can change customer experience for the better.
Discover a world where technology is helping change the customer experience conversation for contact center managers, agents and callers.
Discover the key questions to answer before tackling the daunting task of digital transformation.
Discover the statistics that reinforce the importance of digital transformation.
RPA can create growth opportunities and reduce operational costs but it is not a 'one size fits all' concept. Learn more in this blog here.
Discover how the technology everyone is talking about will impact the future workplace.
Discover how technology is changing contact centers for the better with these top trends.
Discover why executives need to remember the bigger picture in their rush to embrace generative AI technology.
Generative AI may be the talk of the tech world but it needs to come with a warning sign.
Discover why more businesses are focusing on the customers they already know.
Meet the diversity and inclusion challenge by tapping into 25-plus years of experience.
Learn why more companies are turning to outsourcing to help navigate difficult times.
From hyperautomation to low-code platforms and increased focus on security, learn about the latest developments shaping the world of automation.
Discover why engaging with customers means little without the support of a quality retention strategy.
Discover the importance of CX and what digital tools are changing the status quo in the banking and finance industry.
Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.
Customer-centric companies are successful companies, which is why so many will be tapping into this year’s top tips for nurturing happier consumers.
Tough economic times are a great time to consider outsourcing - but which destination would work best for your business?
Discover how much it costs to outsource and what your business can expect.
Outsourcing is a great way to save money but it is not a case of one size fits all. Learn the savings on offer and hidden costs to watch out for.
The strategies contact center recruitment channels can use to attract and retain quality talent and how to correctly compensate these employees.
An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.
Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...
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