Saurabh Nagpal

Principal ConsultantSaurabh Nagpal is a Principal Consultant at Innovior, part of the Probe Group. With a background in leadership roles across telecommunications and health sectors, he has over a decade of experience in innovation, digital strategy and transformation and customer experience. Saurabh's philosophy is to stay ahead of the ever-changing digital landscape while placing a strong emphasis on delivering exceptional customer satisfaction. His talent for assembling high-performing teams has consistently contributed significant value to various business settings.

The ultimate list of customer service statistics

Read our list of customer service (CX) statistics currently dominating across different industries.

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