What's new Energy retailer saves $5.1 million with CX optimization

A leading energy and gas industry retailer required support with credit collection activities and help to optimize their KMS.

Nick Latham

Nick Latham is an experienced customer-centric executive who uses large-scale transformation to deliver customer value and exceptional experiences across B2B and B2C segments. As EGM Innovior, Probe Group's Digital Transformation Consulting subsidiary, Nick brings a unique and diverse approach to solving organizational problems.
Five member engagement strategies for any business

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Five member engagement strategies for any business

Transform your members into passionate advocates. Discover actionable strategies to elevate member engagement and achieve organisational success.

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Types of AI agents: benefits and examples
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Types of AI agents: benefits and examples

Dive into the world of AI agents, exploring their types, benefits, and real-world use cases. Learn how these intelligent systems are transforming industries.

What is an intelligent virtual agent?
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What is an intelligent virtual agent?

IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.

8 principles of customer experience
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8 principles of customer experience

Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...

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