Nick Latham

Nick Latham is an experienced customer-centric executive who uses large-scale transformation to deliver customer value and exceptional experiences across B2B and B2C segments. As EGM Innovior, Probe Group's Digital Transformation Consulting subsidiary, Nick brings a unique and diverse approach to solving organizational problems.

Featured Blog

Types of AI agents, their benefits and examples CX

10 Jan 2025

Dive into the world of AI agents, exploring their types, benefits, and real-world use cases. Learn how these intelligent systems are transforming..

Types of AI agents: benefits and examples

10 Jan 2025

Dive into the world of AI agents, exploring their types, benefits, and real-world use cases. Learn how these intelligent systems are transforming industries.

What is an intelligent virtual agent?

05 Jun 2024

IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.

8 principles of customer experience

24 Nov 2021

Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...

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Nick Latham

Featured Blog

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Types of AI agents: benefits and examples

What is an intelligent virtual agent?

8 principles of customer experience