Mark Spencer

Mark is a senior leader with 20 years of experience specialising in customer experience leadership, operations, transformation and improvement in various management capacities. Mark is known for his infectious enthusiasm, unwavering obsession for high performance, strong acumen and his truly dynamic engagement approach. A proven leader with top performing client NPS, employee engagement, financial outcomes and investment return.

Featured Blog

Types of AI agents, their benefits and examples CX

10 Jan 2025

Dive into the world of AI agents, exploring their types, benefits, and real-world use cases. Learn how these intelligent systems are transforming..

How to design outstanding customer experience - from a CX expert

27 May 2024

Learn how a major retailer teamed with Probe CX to transform their contact centre experience.

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Mark Spencer

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How to design outstanding customer experience - from a CX expert