Daniel Pickering
Cloud contact centers – what they are and why they work
Learn how the cloud is revolutionizing the contact center environment and making life better for customers, agents and businesses.
The power of repeat customers in an uncertain world
Discover why more businesses are focusing on the customers they already know.
8 important CX metrics and KPIs (and how to measure them)
Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.
What are the advantages of outsourcing?
An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.
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