Daniel Pickering

With over 15 years of experience in BPO business development and commercial sales, Daniel leads Probe CX’s client-centric growth strategies in the New Zealand market. A seasoned leader with a proven track record in senior marketing and management roles at some of New Zealand’s largest organizations, Daniel is deeply attuned to client needs. His expertise enables him to drive exceptional client success, delivering strong growth and long-term retention outcomes.

Cloud contact centers – what they are and why they work

27 Jun 2024

Learn how the cloud is revolutionizing the contact center environment and making life better for customers, agents and businesses.

The power of repeat customers in an uncertain world

17 Sep 2023

Discover why more businesses are focusing on the customers they already know.

6 important CX metrics and KPIs (and how to measure them)

11 Apr 2023

The must-know CX metrics to help you ‘be where your customers are’ and guide the next phase of your CX strategy.

What are the advantages of outsourcing?

15 Jul 2022

An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.

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Daniel Pickering

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Cloud contact centers – what they are and why they work

The power of repeat customers in an uncertain world

6 important CX metrics and KPIs (and how to measure them)

What are the advantages of outsourcing?