Avik Choudhuri

Group Executive, Growth Avik Choudhuri, as the Group Executive, Growth at Probe CX, brings over 16 years of experience in the contact centre industry to drive business growth for clients through the use of cutting-edge technology. Avik has earned a reputation for developing high-performing teams that operate across multiple geographies and, most importantly, help their clients build more profitable businesses.

What is an intelligent virtual agent?

05 Jun 2024

IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.

8 principles of customer experience

24 Nov 2021

Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...

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Avik Choudhuri

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What is an intelligent virtual agent?

8 principles of customer experience