Anurag Chaturvedi
The ultimate list of customer service statistics
19 Nov 2024
Read our list of customer service (CX) statistics currently dominating across different industries.
Top 6 future trends in contact centers
03 Nov 2023
Discover how technology is changing contact centers for the better with these top trends.
Why outsourcing should be part of any crisis management strategy
21 Jun 2023
Learn why more companies are turning to outsourcing to help navigate difficult times.
Why you should invest in both customer engagement and retention
12 Jun 2023
Discover why engaging with customers means little without the support of a quality retention strategy.
Customer-centric trends shaping 2023
02 Mar 2023
Customer-centric companies are successful companies, which is why so many will be tapping into this year’s top tips for nurturing happier consumers.
Outsourcing, Offshoring and Onshoring. What’s the difference?
27 Jan 2023
Tough economic times are a great time to consider outsourcing - but which destination would work best for your business?
The costs of outsourcing
22 Dec 2022
Discover how much it costs to outsource and what your business can expect.
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