Accelerate growth with AI and next-gen technology

We are the architects of digital CX transformation driving quantifiable business impact.
We blend 45+ years of expertise with proprietary AI, intelligent automation and digital solutions to engineer the next generation of customer experience.

Discover CX solutions

Our expertise

Your strategic partner in digital transformation and technology-led CX

We leverage more than 45 years of experience in complex industries to embed best-in-class technology and exceptional talent into your CX model. The result is a next-generation customer experience that secures a distinct competitive advantage and quantifiable ROI.

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Technology-driven CX solutions for enterprise and government

Combining next-gen CX strategy and implementation across every foreseeable situation and application.

CX Management

Elevate your customer experience

Drive excellence and control costs by integrating AI-powered automation and scalable digital tools across all channels, while optimising the performance of your onshore and offshore teams.

Data, Analytics & AI

Unlock insights and see further

Create measurable CX uplift with deep intelligence. Achieve true digital transformation by harnessing AI-powered platforms and aligning data across agents and managers for superior customer outcomes.

Consulting & Transformation

Accelerate digital transformation

More than 150 in-house experts plan and implement cohesive next-gen digital ecosystems, deploying AI-powered solutions to rapidly achieve the most critical strategic and organisational goals.

Enterprise Services

Streamline your business operations

Enhance efficiency while remaining focused on core business. Our ancillary expertise spanning collections, CCaaS, field services and more helps manage operational costs and supports stronger business growth.

Future of Customer Service

Innovate for tomorrow with digital capability

Create scalable CX outcomes and operational excellence by blending human-in-the-loop expertise with integrated AI and intelligent automation. Leverage proprietary digital capabilities for maximum scale and efficiency.

Why us

Discover the Probe CX difference

Our purpose

Who we are

Proven partnership & regulatory expertise

We are the partner of choice for more than 65 enterprise and government leaders in Australia and New Zealand. Our deep expertise in complex, highly-regulated industries means we solve your toughest CX challenges with confidence and compliance.

Orchestrator of digital CX

We shape the future of customer experience with an enterprise-wide, people-first AI and automation strategy. This methodology not only catalyses your digital transformation, but also simplifies complexity and builds long-term technological capability within your organisation.

150+ experts.  Guaranteed ROI.

Over 150 in-house technologists, AI scientists and transformation advisors are dedicated to delivering tangible, data-driven impact. We ensure your technology investments are directly linked to measurable outcomes and clear, predictable ROI.

Digital & AI

Drive results with AI-powered digital capabilities

Unify platforms, automate workflows and engineer seamless digital CX powered by integrated, best-in-class technologies, including proprietary solutions like Probe Digital Agent. We use AI and deep insight to augment teams, significantly lowering your overall cost-to-serve and accelerating transformation.

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