Probe Group's CEO Maneesh Sharma has been prominently featured in The CEO Magazine, sharing his vision for the future of customer experience and digital transformation across Probe Group's house of brands, including Probe CX, Innovior, Convai, MicroSourcing and Beepo.
In the in-depth profile, Sharma discusses how Probe Group's unique ‘digitally enabled, data driven, people led’ approach is revolutionising customer experience delivery across 28 markets. With a 19,000-strong team across five countries, the Group continues to lead the way in blending cutting-edge technology with the essential human touch that defines exceptional customer service.
"We are uniquely digital, naturally human," Sharma tells The CEO Magazine. "Our people are passionate, ever learning, resourceful and customer obsessed: who leverage AI and digital capabilities not only to meet but exceed expectations."
The feature highlights Probe Group's continued excellence in the business process services sector, including its recognition as the Australian Customer Experience Outsourcing Services Provider of the Year by Frost & Sullivan for ten consecutive years.
Under Sharma's leadership since April 2024, the Group continues to strengthen its position as a leader in delivering exceptional customer experiences through innovative digital solutions and empowered teams.
Read the full article on The CEO Magazine website to learn more about Sharma's strategic vision for Probe Group and how the company is shaping the future of customer experience through its commitment to innovation, people and technology.
