How our debt
collection works

The first step is receiving communication from Probe Collections. This could be a letter, email, SMS or phone call letting you know that we’ve been assigned your outstanding account. It simply means we’re here to help you resolve the debt in a way that works for you.

The next step is to confirm that the details we have on file are accurate. This includes verifying your contact information, the amount owed and the company we’re representing. If anything seems incorrect, don’t hesitate to let us know. We’re here to ensure transparency and resolve any concerns you have before moving forward.

Now it’s time to explore the different options available to you. Every individual’s financial situation is unique, which is why we offer a range of flexible solutions. From paying in full to setting up a payment plan or requesting hardship assistance, our team will work closely with you to find an approach that aligns with your individual circumstances.

Once you’ve decided on the best path forward, it’s time to take action. If you’re able to pay the outstanding amount in full, we’ll guide you through our secure online payment portal. If you’ve opted for a payment plan or hardship assistance, we’ll work with you to establish a schedule and set up automatic payments or reminders to ensure you stay on track.