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Accelerate growth with AI and next-gen CX technology

We are the architects of digital CX transformation driving quantifiable business impact.
We blend 45+ years of expertise with proprietary AI, intelligent automation and digital solutions to engineer the next generation of customer experience. 
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Our difference

Your strategic partner in digital transformation and technology-led CX

We leverage more than 45 years of experience in complex industries to embed best-in-class technology and exceptional talent into your CX model. The result is a next-generation customer experience that secures a distinct competitive advantage and quantifiable ROI.
"Customer experience is central to how we want to compete, and this partnership has moved us further and faster than we thought possible."

Hayley Pallini
Group Manager Customer Service and Success, Workwear Group
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Technology-driven CX solutions for enterprise and government

Combining next-gen CX strategy and implementation across every foreseeable situation and application.

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CX Management

Elevate your customer experience

Drive service excellence and control costs by integrating AI-powered automation and scalable digital tools across all channels, while award-winning CX teams optimise the metrics that matter.
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Data, Analytics & AI

Unlock insights and see further

Create measurable CX uplift with deep intelligence. Achieve true digital transformation by harnessing AI-powered platforms and aligning data across agents and managers for superior customer outcomes.
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Consulting & Transformation

Accelerate digital transformation

More than 150 in-house experts plan and implement cohesive next-gen digital ecosystems, deploying AI-powered solutions to rapidly achieve the most critical strategic and organisational goals.
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Specialised Services

Streamline your business operations

Enhance efficiency while remaining focused on core business. Our ancillary expertise spanning collections, CCaaS, field services and more helps manage operational costs and supports stronger business growth.
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Future of Customer Service

Innovate for tomorrow with digital capability

Create scalable CX outcomes and operational excellence by blending human-in-the-loop expertise with integrated AI and intelligent automation. Leverage proprietary digital capabilities for maximum scale and efficiency. 
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BPO Services

Innovate for tomorrow with digital capability

Create scalable CX outcomes and operational excellence by blending human-in-the-loop expertise with integrated AI and intelligent automation. Leverage proprietary digital capabilities for maximum scale and efficiency. 
Why us

Discover the Probe CX difference
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Proven partnership & regulatory expertise

We are the partner of choice for more than 65 enterprise and government leaders in Australia and New Zealand. Our deep expertise in complex, highly-regulated industries means we solve your toughest CX challenges with confidence and compliance.

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Orchestrator of digital CX

We shape the future of customer experience with an enterprise-wide, people-first AI and automation strategy. This methodology not only catalyses your digital transformation, but also simplifies complexity and builds long-term technological capability within your organisation.

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150+ experts. 
Guaranteed ROI.

Over 150 in-house technologists, AI scientists and transformation advisors are dedicated to delivering tangible, data-driven impact. We ensure your technology investments are directly linked to measurable outcomes and clear, predictable ROI.

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Digital & AI

Drive results with AI-powered digital capabilities

Unify platforms, automate workflows and engineer seamless digital CX powered by integrated, best-in-class technologies, including proprietary solutions like Probe Digital Agent. We use AI and deep insight to augment teams, significantly lowering your overall cost-to-serve and accelerating transformation.

The CX partner of choice

We help clients become modern, digital-first organisations by amplifying human capabilities with technological excellence. 

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Clients on the ASX 100

Leading organisations choose us, with an average partnership tenure of 9 years.

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Sites in four countries

Creating digital transformation for the next generation of customer experience.

9500 +

Employees globally

Delivering quantifiable results across the customer lifecycle and in all mediums. 

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Digital interactions

In the last year, Probe CX averaged over 114k digital interactions every day.

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ISO Accreditation's 

Accredited with 6 ISO accreditation's for security and governance, ensuring the highest standards of digital security and governance. 

45 +

Years experience

Working in the BPO space with local leadership based in Australia.

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$2.9m

In associated revenue 
Case Study

Liquor retailer achieves revenue uplift with AI shopping assistant

Read more

Latest customer experience insights
Get started

Get in touch with
our CX experts

Transform your organisation into a people-first, digitally-enabled leader of customer experience. 
Get started

Get in touch with
our CX experts

Transform your organisation into a people-first, digitally-enabled leader of customer experience.